Annual Business Plan

Annual Business Plan

Each year, we develop an Annual Business plan that enables us to translate strategic directions into actions that result in improved service delivery and enhanced programs.

The Plan helps us ensure we are providing the best public and environmental health services to our constituent councils and ratepayers.

The annual business plan outlines:

• objectives for the financial year
• what we will do to meet those objectives
• how we will measure financial and non-financial performance
• operating and capital expenditure and revenue sources
• how we determine council contributions

 Click here to view the 2019-2020 Annual Business Plan.

2019-2020 Annual Business Plan

We have identified the following priorities for our 2019-2020 annual business plan

• Finalise the review of the EHA Business Continuity Plan.
• Finalise the review of the Emergency Management Plan.
• Continue to maintain strong relationships with the Constituent Councils, Government and non-Government agencies.
• Facilitate the review of the Regional Public Health Plan, ‘Better Living, Better Health’ in accordance with section 51(19) SA Public Health Act 2011.
• Actively promote EHA public health services and educate the community on matters of public health.
• Undertake scheduled food and public health inspections and where required audits to ensure compliance with associated legislation and standards.
• Continue to expand Food Auditing services outside of EHA’s Constituent Council area.
• Compile and review results of the customer service survey within the environmental health sector. Develop an action plan to address identified ‘areas of improvement’.
• Continue to identify high risk activities within beauty premises and ensure the appropriate standards are maintained.
• Improve customer experience at EHA public immunisation clinics.
• Promotion of online immunisation appointment system.
• Conduct immunisation surveys to gain client feedback for use in development of the 2020 Clinic Immunisation Timetable.
• Establish and promote public immunisation clinic at City of Prospect’s new Community Hub,
• Library & Innovation Centre in January 2020.
• Implement process of improved recalls and reminders for overdue immunisation clients.